3788929 - "Onboarding New Hire" flag is visible in employee header after hire date

• The "Onboarding New Hire" flag is not removed after hire (often observed after a position/data change).
• Managers see the user as "Onboarding New Hire – Inactive" while administrators see the user as active.
• Inconsistent display of onboarding status across roles.

SAP SuccessFactors Employee Central - Latest People Profile

1. Open the user's People Profile.
2. Observe the "Onboarding New Hire" flag even though the user has already been hired.
3. Proxy as the user's manager.
4. Open the same user's People Profile.
5. Observe "Onboarding New Hire – Inactive" appearing for the manager view.

HRIS Sync and ConvertExternalUserOnStartDateJob jobs are scheduled to run in overlapping time windows. Due to this overlap, the user's worker type remains "ONB", which keeps the "Onboarding New Hire" indicator visible.

1. Review the Provisioning schedule for HRIS Sync and the ConvertExternalUserOnStartDateJob jobs.
2. Adjust schedules to ensure these jobs do not overlap. Maintain a clear gap between them (for example, run one job and allow sufficient time to complete before the other starts).
3. For users already impacted (flag persists and worker type remains "ONB"), contact SAP Technical support to run the backend remediation script to clear the onboarding indicator and correct the worker type. Note: customers cannot run this script.

KBA 3044382 - How To Create Sync HRIS Data for Specific Users Using User Based HRIS Sync

onboarding new hire flag, onb flag, worker type onb, hris sync, conversion job, onboardee to employee conversion, job schedule overlap, latest people profile, manager view inactive, flag not cleared, position change, role discrepancy, employee central, user-based hris sync, employee header, daily hris sync job, INC29563799. , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-OBX , Onboarding 2.0 , Known Error