3788944 - Error message "Valid credit memo required for retro-billing." or "Valid debit memo required for retro-billing." appear when processing Retroactive Billing Lists - SAP S/4HANA Cloud Public Edition

In the "Create Credit Memos and Debit Memos – Retroactive Billing" app, after the Retroactive Billing Lists have been generated, when attempting to proceed by clicking either the "Simulate" or "Retroactive Billing" button and entering the required Credit Memo/Debit Memo (CM/DM) type and CM/DM Order Reason and upon confirmation, one of the following error messages is displayed:

• "Valid credit memo required for retro-billing."
• "Valid debit memo required for retro-billing."

As a result, the simulation or retroactive billing process cannot be completed.

SAP S/4HANA Cloud Public Edition

1. Create an original billing document with a base price condition maintained.
2. Maintain a new pricing condition record with validity covering the date of the original billing document (retroactive effect).
3. Open the app "Create Credit Memos and Debit Memos – Retroactive Billing" and enter the necessary parameter.
4. Generate the Retroactive Billing Lists as required.
5. Select one or more entries from the generated Retroactive Billing Lists.
6. Click either the "Simulate" or "Retroactive Billing" button.
7. In the dialog, enter the required CM/DM Type and CM/DM Order Reason.
8. Confirm the entries and observe the error message.

The unsuitable order reason is used.

For this scenario, ensure that the CM/DM Order Reason selected is configured with Retroactive Billing Type 1.

To verify the retroactive billing type assigned to an order reason, navigate to the configuration activity "Define Order Reasons" and check the Retroactive Billing Type field for the relevant order reason.

• Create Credit Memos and Debit Memos - Retroactive Billing | SAP Help Portal
• Order Reasons in Retroactive Billing | SAP Help Portal

Retroactive Billing, Debit Memo, Credit Memo, CM Order Reason, DM Order Reason, Define Order Reasons, Retroactive Billing Type. , KBA , SD-BIL-IV-RB-2CL , Retro Billing (Public Cloud) , Problem