SAP Knowledge Base Article - Public

3788950 - No manager notification when 'make visible to my manager' is set

Symptom

  • An employee selects "Make visible to my manager" = Yes on a Continuous Feedback entry.
  • The feedback becomes visible to the employee's manager within Continuous Feedback.
  • No email notification, alert, or To-Do is sent to the manager.
  • The manager only sees the feedback when accessing the employee's Continuous Feedback records.

Environment

  • Product: SAP SuccessFactors Performance & Goals
  • CPM: Achievement Feedback, Get Feedback

Reproducing the Issue

  1. Employee receives feedback via Continuous Feedback.
  2. Employee sets "Make visible to my manager" = Yes on the feedback.
  3. Observe that the manager does not receive any notification (email, alert, To-Do).
  4. Manager can see the feedback only when opening the employee's Continuous Feedback records.

Cause

The system does not support notifications for visibility changes in Continuous Feedback; setting "Make visible to my manager" updates visibility only and does not initiate any email, alert, To-Do, business rule, or Intelligent Services event.

Resolution

  1. Changing feedback visibility to the manager does not initiate any system notification, this is the current system design.
  2. Note that available Continuous Feedback notifications are limited to feedback requests, feedback received, and responses to manager-initiated feedback requests; they do not cover visibility changes.
  3. If notifications for this scenario are required, submit an enhancement request through the Customer Influence program: KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Product.

See Also

refer to: KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Product

Keywords

continuous performance management, continuous feedback, make visible to my manager, manager notification, no email, no alert, no to-do, visibility change, notification template, intelligent services, business rule, cpm feedback, performance and goals, manager visibility, by design , KBA , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , Problem

Product

SAP SuccessFactors Performance & Goals all versions