Symptom
- An employee selects "Make visible to my manager" = Yes on a Continuous Feedback entry.
- The feedback becomes visible to the employee's manager within Continuous Feedback.
- No email notification, alert, or To-Do is sent to the manager.
- The manager only sees the feedback when accessing the employee's Continuous Feedback records.
Environment
- Product: SAP SuccessFactors Performance & Goals
- CPM: Achievement Feedback, Get Feedback
Reproducing the Issue
- Employee receives feedback via Continuous Feedback.
- Employee sets "Make visible to my manager" = Yes on the feedback.
- Observe that the manager does not receive any notification (email, alert, To-Do).
- Manager can see the feedback only when opening the employee's Continuous Feedback records.
Cause
The system does not support notifications for visibility changes in Continuous Feedback; setting "Make visible to my manager" updates visibility only and does not initiate any email, alert, To-Do, business rule, or Intelligent Services event.
Resolution
- Changing feedback visibility to the manager does not initiate any system notification, this is the current system design.
- Note that available Continuous Feedback notifications are limited to feedback requests, feedback received, and responses to manager-initiated feedback requests; they do not cover visibility changes.
- If notifications for this scenario are required, submit an enhancement request through the Customer Influence program: KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Product.
See Also
Keywords
continuous performance management, continuous feedback, make visible to my manager, manager notification, no email, no alert, no to-do, visibility change, notification template, intelligent services, business rule, cpm feedback, performance and goals, manager visibility, by design , KBA , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , Problem
Product
SAP SuccessFactors Performance & Goals all versions
SAP Knowledge Base Article - Public