Symptom
User is not able to see Time Event Reason and Comment fields when creating a Manual time event in Manage Clock In/Clock Out. However, the same user is able to see these fields when creating a Manual time event via Time Sheet UI.
Environment
- SAP SuccessFactors Time Tracking
- Clock In/ Clock Out
Reproducing the Issue
- Navigate to Manage Clock In/Clock Out.
- Start creating a manual time event for an employee.
- Observe that the Reason and Comment fields are not displayed on the creation screen.
Cause
Missing permissions.
Resolution
- Open Manage Permission Roles and edit the role assigned to the affected user.
- Locate Manage Clock In/Clock Out.
- Enable Configure Clock In/Clock Out (and its sub-headers View and Edit Settings) for the role.
- Save the changes and have the user retest creating a manual time event; the Reason and Comment fields should now be visible.
Keywords
manage clock in clock out, cico, manual time event, reason field missing, comment field missing, fields not visible, time event reason, time event comment, permissions, configure clock in clock out, rbac, role-based permission, time tracking, clock in clock out permissions , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , LOD-SF-TTR-TMS , Time Sheet , LOD-SF-TTR , Time Tracking , Problem
SAP Knowledge Base Article - Public