Symptom
- A daily scheduled Provisioning job no longer produces execution logs after a certain date despite the schedule remaining active.
- Job execution history shows repeated failed runs prior to stopping.
- The job status shows cancelled and no new runs occur.
Environment
SAP SuccessFactors HCM Suite
Cause
- A new automatic cancellation policy cancels a job if, within the past seven days, it has three or more runs and none succeeded.
Resolution
Since Aug 1st, SuccssFactors has updated a new auto-cancellation policy regarding the following job type.
- MDFImportJob
- MDFImportFTPJob
- MDFExportJob
- drmRequestProcess
- RCMBlobEvictionJobType
- TLMTriggerRecalculation
- timeAccountChangeCalendar
- integrationVendorExport
- adhocDataExport
- reportExport
- CheckToolExecution
The new policy is that
"Auto-cancel configuration is updated to timePeriod=7 and totalExecutions=3. With this configuration, auto-cancel occurs only when a recurring job request has zero successful executions and at least 3 total executions within the past 7 days"
For important scheduled jobs, please make sure the job parameters are correct and the job would not run with failure everyday.
The auto-cancellation threshold is based on consecutive job failures.
If a scheduled job fails multiple times but subsequently completes successfully, the consecutive failure count is automatically reset. Only consecutive failed executions contribute toward the auto-cancellation threshold.
For example:
- Run 1: Failed
- Run 2: Failed
- Run 3: Completed Successfully → Failure count resets to 0
- Run 4: Failed → Count = 1
This behavior accommodates scenarios involving temporary external dependencies (for example, Import Jobs waiting for files from third-party systems). Once a job executes successfully, previous consecutive failures are cleared and do not contribute to future auto-cancellation.
Keywords
scheduled job, provisioning, auto cancel, automatic cancellation, sftp, import file missing, job cancelled, no logs, execution history, repeated failures, scheduled import, job not running, successfactors platform, provisioning job, scheduled jobs , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem
SAP Knowledge Base Article - Public