3789342 - Intermittent blank screen when navigating to SuccessFactors Learning

When navigating to Learning, users may observe a blank screen with no apparent error message. 

SAP SuccessFactors Learning

This is caused by a known cache-related issue. The condition typically self-resolves within 30 minutes to one hour, once the backend cache is refreshed.

The Engineering Team is working on a fix that will be delivered with the 2H 2026 release. Please note that there is no mechanism to manually refresh this specific cache, neither from SAP's side nor from the customer's side. This is an intermittent behavior that typically self-resolves within the mentioned timeframe.

For the Product Support Team, please refer to the internal notes of this article.

white, screen, blank, page, learning, lms, access, intermittent, issue, temporary,  LRN-201733, WEF-169664, KI , KBA , LOD-SF-LMS-PER , Application Latency/ Performance Issues , Known Error