3789414 - Guidance for some sporadic technical errors in J4C prompt - Joule for Consultants

User is not able to use Joule for Consultants for one of below problems:

1. Processing Error with message "Unable to process your request" or "An unexpected error occurred."
   
   
   
   
2. Blank Screen
3. Loading Issue
   • J4C is stuck on the loading screen.
   • Pages or content do not load completely.
4. Issue with new conversation
   • Difficulty starting new conversation
   • New conversation not loading
   • Incomplete loading of new conversation
5. Session Timeout error after leaving a chat open for a few minutes or when reopening a conversation.
   
    
6. Request timed-out, UI or URL is not loading, service unavailability
   
   
   
7. RAG Error when using Knowledge Grounding
   
   

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Error cards are subject to change from time to time and what is displayed here may not be the current or latest version of these"

SAP Joule for Consultants

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