SAP Knowledge Base Article - Preview

3789425 - How to get more details about the failed Content Channel syncs on the Work Zone

Symptom

  • A Content Channel update fails in Work Zone.
  • You need to view detailed information about the failed synchronization to diagnose the issue.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

  • SAP Business Technology Platform
  • SAP Cloud Portal service
  • SAP Build Work Zone, advanced edition
  • SAP Build Work Zone, standard edition
  • SAP SuccessFactors Work Zone

Product

SAP Build Work Zone, advanced edition all versions ; SAP Build Work Zone, standard edition all versions ; SAP Business Technology Platform all versions ; SAP Cloud Portal service all versions ; SAP SuccessFactors Work Zone all versions

Keywords

Content Channel, sync failure, Work Zone, Channel Manager, dev tools, Network tab, report, failed sync, SAP Build Work Zone, advanced edition, SAP Build Work Zone, standard edition, SAP SuccessFactors Work Zone, SAP Cloud Portal service, SAP Business Technology Platform, EP-WZ-RCP, remote content provider, troubleshooting, browser developer tools, F12, network trace, response tab,  <Connectivity/InternalError>: The content could not be retrieved due to an internal error. Please try again later. If the problem persists, open a ticket in the connectivity service, Could not fetch content due to an internal error. Please try again later, <Connectivity/Forbidden>: Could not fetch the content from the design-time destination , KBA , EP-WZ-RCP , Managing Remote Content Providers , How To

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