SAP Knowledge Base Article - Preview

3789786 - Activation of workload and capacity calculation fails with "Your request could not be processed due to a technical error"; Missing SUPERUSER role

Symptom

  • When activating the capacity calculation in planning and dispatching settings, the message appears: “Your request could not be processed due to a technical error. Please try again later or contact your administrator.”
  • Browser developer tools show “Internal Server Error” during the activation request.
  • All prerequisites from the “Setting Up Workload and Capacity” guide were implemented, but the error persists.


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Environment

  • FSM Capacity Planning Workload and Capacity
  • SAP Field Service Management 1.0

Keywords

capacity calculation activation error, workload and capacity, planning and dispatching settings, technical error, internal server error, insufficient permissions, missing superuser, SUPERUSER role, activation fails, FSM capacity planning, scheduling settings, REST API requirement, company settings CRUD insufficient, field service management , KBA , CEC-SRV-FSM-CP-WC , FSM Capacity Planning Workload and Capacity , Problem

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