Symptom
- The remediation plan work item for an Ad Hoc Issue is automatically assigned to the Issue Owner instead of the Remediation Plan Owner.
- Agent determination does not follow the expected remediation plan owner assignment.
- The incorrect workflow recipient is determined automatically.
- The issue occurs without manually reassigning the workflow using transaction SWIA.
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Environment
SAP Process Control 12.0
Product
SAP Process Control 12.0
Keywords
Ad Hoc Issue, Remediation Plan, Remediation Plan Owner, Issue Owner, Agent Determination, Workflow, Work Item, GRC-SPC-SA, Process Control, Workflow Recipient , KBA , GRC-SPC-SA , Survey and Assessment , Problem
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