SAP Knowledge Base Article - Preview

3789818 - Ad Hoc Issue Remediation Plan Work Item Is Assigned to Issue Owner Instead of Remediation Plan Owner

Symptom

  • The remediation plan work item for an Ad Hoc Issue is automatically assigned to the Issue Owner instead of the Remediation Plan Owner.
  • Agent determination does not follow the expected remediation plan owner assignment.
  • The incorrect workflow recipient is determined automatically.
  • The issue occurs without manually reassigning the workflow using transaction SWIA.


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Environment

SAP Process Control 12.0

Product

SAP Process Control 12.0

Keywords

Ad Hoc Issue, Remediation Plan, Remediation Plan Owner, Issue Owner, Agent Determination, Workflow, Work Item, GRC-SPC-SA, Process Control, Workflow Recipient , KBA , GRC-SPC-SA , Survey and Assessment , Problem

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