SAP Knowledge Base Article - Preview

3789977 - User present in cs_participant but missing in csi_user (portal) prevents adding to bo group — SAP Incentive Management

Symptom

  • A user record exists in cs_participant but is not present in csi_user (portal).
  • Because the user is not in csi_user, the id cannot be added to the bo group.
  • Observed in a productive environment.


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Environment

SAP Sales Performance Management

  • Incentive Management on Hyperscalers 
  • Incentive Management on Legacy Oracle 

Product

SAP Incentive Management 2026

Keywords

cs_participant, csi_user, portal user missing, participant workspace, sync to portal, ogpt import, userid column, username column, email required, bo group, user provisioning, incentive management portal, user not visible, participant to portal sync, reporting access , KBA , CEC-SAL-COM , Incentive Management , Problem

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