SAP Knowledge Base Article - Public

3790273 - Workflow approver change behavior in new workflow UI; retaining current approvers when editing transaction

Symptom

  • You would like to keep the same approver, just change the "Edit Transaction" selection when changing the approver of a workflow. 
  • It is not possible to add groups when changing approvers in a workflow so you cannot continue via the new UI.
  • Workflow disappears from approval groups homepage when only changing "Edit transaction" and leaving the same approver.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to Manage Workflow Requests
  2. Change approver on a workflow with a group 
  3. Cannot add the group in the new approver
  4. Change just "Edit transaction" to keep the same approvers 
  5. See workflow disappears from approval groups homepage

Cause

  • A limitation in the new workflow UI: existing approver groups do not display in the "New approver" field, which can lead to confusion about which approvers will apply.
  • The workflow disappearing from groups homepage is not expected and will be fixed by engineering in 2H2026 release. 

Resolution

  1. Open the workflow change action in the new UI.
  2. Make the required selection under "Edit transaction".
  3. Do not add any entries to the "New approver" field.
  4. Save/submit the change. The system will retain the existing current approvers, including any approver groups, even though the group does not display in the "New approver" field.
  5. Verify the workflow routing to confirm the expected approvers are applied.

See Also

 2155154 - How to Change, Delete, or Add Approvers to an Existing Workflow - SAP for Me 

Managing Workflow Requests as Admin | SAP Help Portal 

Keywords

workflow, approver change, new workflow ui, edit transaction, new approver field, retain current approvers, approver group not visible, group approver, workflow routing, employee central workflows, my pending requests, todos, mass approvals, people, profile, ECT-278109  , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , Problem

Product

SAP SuccessFactors Employee Central all versions