3790277 - Connectors job intermittent skips scheduled runs and Failure occurs in SuccessFactors Validated Learning

• Learning connectors intermittently skip scheduled runs, resulting in multi-hour gaps. (For example, if a connector job is scheduled to run every hour, it occasionally skips some runs. A job executed at 10:00 AM UTC, but the subsequent expected run did not occur after the next hour, indicating skipped intervals.)
• The connector jobs sometimes fail with an error message referencing the Job Result ID (For example; Refer to the Job Result: 9nb1e34c-3492-78f8-18ff-13d53daea020).

• SAP SuccessFactors Validated Learning (LMSV)

1. Sign in to the SuccessFactors system. 
2. Go to Learning Administration-> System Administration -> Connectors
3. Select any Connector, and Click "View Results" to see the run details.
4. Click "View Errors" to see the error.

• A defect in VSaaS pools caused out-of-memory conditions that prevented scheduled jobs from starting on time.
• Error observed internally: “java.lang.OutOfMemoryError: unable to create native thread: possibly out of memory or process/resource limits reached”.

A code correction has been completed by learning engineering team, and the permanent fix is planned to be included in VSaaS 1H 2026 major release (version-b2605). Refer to the Learning Validated SaaS Release Schedule for date.

Temporary workaround:

• An alert has been added to an internal tool, and the operations team restarts the affected application node whenever this alert appears to restore normal scheduling. 

[b2605], connector scheduling gap, scheduler delay, missed intervals, background processing, start failure, native thread limit, resource limit, memory pressure, schedule reliability, task scheduling, job monitoring, LMSV VSaaS environment, connector job timing, application node restart, intermittent failures, job gaps, LRN-186090. , KBA , LOD-SF-LMS-CON , Connectors , Known Error