3790299 - Resolving Search Performance Bottlenecks on SAP Commerce Cloud with Search Service

Under high load, the OCC search endpoint may be unable to keep up with demand even when the Search Service itself is healthy. This article explains how to identify the root cause and resolve it.

- Storefront search is slow or times out during peak traffic
- OCC search endpoint throughput is restricted
- Errors such as java.util.concurrent.TimeoutException, connection resets, or EOF errors appear under load

Note: The Search Service itself can handle 500+ requests per second when called directly. The bottleneck may first happen in the API layer between the storefront and the Search Service, not in the Search Service itself.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Commerce Cloud

KBA , CEC-SCC-COM-SRC-SES , Search Services , Problem