3790309 - Error "Recipient role with ID '/RULE/MMPUR_SES_CC_RSP" cannot be resolved" during approval workflow for Service Entry Sheets (SES) - SAP S/4HANA Cloud Public Edition

A workflow for Service Entry Sheets was configured using the standard approver determination by Cost Center Responsible. However, when processing the SES, the system is unable to determine a valid approver and the workflow ends in error.

The following error message is displayed: "Recipient role with ID '/RULE/MMPUR_SES_CC_RSP' cannot be resolved."

SAP S/4HANA Cloud Public Edition

1. Create a Service Entry Sheet, the workflow start conditions and submit for approval.
2. The workflow triggers and attempts to determine the approver via Person Responsible for Cost Center.
3. The following error occurs: "Recipient role with ID '/RULE/MMPUR_SES_CC_RSP' cannot be resolved."

This is a known problem. An Emergency Patch has been prepared to address this issue. The complete deployment of the Emergency Patch is planned during a low activity period of the upcoming weekend, 14 – 16 August 2026. The timeline is subject to change.

/RULE/MMPUR_SES_CC_RSP, Service Entry Sheets, Cost Center Responsible

KBA , FI-PRA-PRA-2CL , Process Simulation and Document Preparation (Public Cloud) , Known Error