SAP Knowledge Base Article - Preview

3790415 - Sales Organization not defaulted on Lead with Account type Prospect when Distribution Channel or Division are prefilled

Symptom

• When creating a new Lead and selecting Prospect as the Account type, the Sales Organization (Organizational Unit) field is not automatically populated. 
• The logged-in user has a primary Organizational Unit assignment, but the Sales Organization remains blank after saving the Lead. 
• The issue does not occur when an Existing Account is selected; in that case, the Sales Organization is correctly derived from the account.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Sales Cloud Version 2 And SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

lead prospect, organizational unit, sales organization, sales area, distribution channel, division, determination, defaulting, pre-populate, primary organizational unit, lead creation, prospect flow, derivation logic, sales organization restrictions, rule skipping , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-ORG , Organizational Unit for SAP Sales/Service Cloud , CEC-CRM-PAP , Party Processing for SAP Sales/Service Cloud , Problem

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