SAP Knowledge Base Article - Preview

3790423 - Default 15-Minute Duration Applied When End Date/Time or Duration Is Not Provided in FSM Service Calls and Activities

Symptom

  • A service call or activity is created with an end date/time 15 minutes after the start date/time, even though no end date/time is provided in the inbound payload.
  • The duration from the related activity is not copied to the service call, and a 15-minute duration is applied automatically.


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Environment

  • Product: SAP S/4HANA Cloud Public Edition
  • S4CRM: Service Integration with Field Service Management

Product

SAP Field Service integration with SAP CRM all versions ; SAP S/4HANA Cloud Public Edition all versions

Keywords

end date default, 15 minutes, earlieststartdatetime, duration, durationinminutes, service call, activity, inbound payload, field service, integration, cpi, s4hana cloud, fsm, enddatetime calculation, by design behavior , KBA , CRM-S4-INT-FSM-2CL , S4CRM: Service Integration with Field Service Mgmt (PubC) , CRM-S4-INT-FSM , S4CRM: Service Integration with Field Service Mgmt , Bug Filed

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