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SAP Knowledge Base Article - PreviewSymptom
When using the action to copy a sub case, you notice the main case related to it is not automatically reopened if it was previously set as Completed.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Copy, Copy Sub Case, Sub, Sub Case, Case, Main, Main Case, Completed, Reopen, Open, Relationship, V2, Version 2, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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