Symptom
- The rehire user cannot complete the US I-9 Section 1.
- Error Message Received: You do not have permission to access the page.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as the candidate or the rehire
- Try to access the US I9 Section 1
- The error is received.
Cause
- When a user has an I9 Reverification workflow triggered after migration from Onboarding 1.0, the
ExternalUserVisibilityon their newI9UserDataobject is set toNo. - If the same user is later rehired and a new I9 onboarding workflow is triggered, the system reuses the existing
I9UserData, as a result, the error is observed.
Resolution
PERMANENT FIX:
- Issue will be fixed as part of OBX-44663
- Tentatively, it is targeted to be fixed on 2H 2026 (b2611)
- Roadmap disclaimer applies.
WORKAROUND:
For Customers and Certified Implementation Partner:
- Until the release, the issue can be fixed via a script to set the
ExternalUserVisibilityon their newI9UserDatatoy. - Raise a support ticket reference this KBA and provide your approval for script execution.
For SAP Technical Support
- Please refer to the Internal Note of the KBA
- Raise the script to apply the workaround
See Also
3692050 - Permission error when accessing I-9 task or completing e-signature for rehire with old employment - Onboarding
Keywords
I9UserData, ExternalUserVisibility, I9, I-9 Section 1, Compliance, US I-9, OBX-44663, Onboarding, OBX, ONB 1.0 Migration , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public