3790745 - Error "please enter products for the same store" when adding items from different plants in one sales order

SAP S/4HANA Cloud Public Edition

1. Create a sales order and add an item assigned to plant A.
2. Add a new line item for the same product (or any product) but assign plant B.
3. Confirm the line (for example, by updating the line or saving). The system raises: "Please enter products for the same store" (message no. RFM_STORE_SO_MANAGE053).

A store (retail site) is assigned to the user in the "My Store Assignment" app. With an active store assignment, the system restricts sales order processing to that specific store only; attempting to use a different plant/store triggers the error.

Option 1: Unassign the Store
If the user needs to create sales orders for multiple stores, you can remove the assignment in the “My Store Assignment” app. When no store is assigned, the restriction does not apply, and the user can process orders for any valid retail site (subject to authorizations).

Option 2: Change the Assignment
Reassign the user to a different store (e.g., the store related to the plant they need to transact with).

Help Portal - My Store Assignment

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