SAP Knowledge Base Article - Public

3790825 - Unable to Send Password reset OTP Delivery to Registered Mobile Number

Symptom

When a user selects "forgot password", the password reset one-time passcode is delivered to the user's email. Is there an option to receive the password reset OTP on the user's registered mobile number via SMS.

Environment

  • SAP Cloud for Customer core applications
  • C4C UI Framework

Reproducing the Issue

  1. Open the login page.
  2. Select the forgot password option.
  3. Observe that the password reset OTP is sent to the user's email and no OTP is delivered to the user's phone.

Cause

This is a technical limitation.

Resolution

Password reset OTP delivery to a user's registered mobile number is currently not supported in SAP Cloud for Customer core applications.

Keywords

password reset, otp, sms, mobile number, phone, forgot password, one-time password, c4c, cloud for customer, login, email only, delivery method, not supported, limitation, authentication , KBA , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications all versions