3790922 - Generative AI Duplicate Check Not Returning Consistent Results

You are using the generative AI duplicate check and see that the percentages returned by the scenario are not consistent and sometimes the list returned for the same details is in a different order.

• SAP Sales and Service Cloud version 2

• The score represents likelihood, not an exact similarity value. Its purpose is to guide judgment on whether a duplicate may exist, not to provide a fixed, deterministic ranking that is expected to be identical run over run.
• The intended workflow is to evaluate the highest-scoring candidate. When the check returns results, the top-ranked record is reviewed to confirm whether it represents a genuine duplicate - this is the primary use case the feature is built to support.

Records within the result list are not intended to be compared against each other. The feature is not designed to support a record-by-record comparison of confidence values across candidates; its purpose is limited to surfacing the most likely duplicate for review.

KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions