SAP Knowledge Base Article - Public

3790953 - OData connection between tenants fails with error "Connection to service failed: OData Services" in SAP Analytic Cloud (SAC)

Symptom

OData connection between tenants fails with error "Connection to service failed: OData Services" in SAC

Environment

SAP Analytics Cloud 2026.8.17  

Reproducing the Issue

  1. Log in to the SAC tenant.
  2. From the side panel, navigate to Connections.
  3. Click the + (plus) icon to create a new connection and select OData Services as the connection type.
  4. Enter the connection details (e.g., OAuth Client ID, Client Secret, Token URL, and Data Service URL from the source SAC tenant).
  5. Click Save.

Notice : error: "Connection to service failed: OData Services"

Cause

The OData connection was created using the /FactData endpoint instead of the standard Data Export OData endpoint. For example, the URL used was:
https://<tenant URL>/api/v1/dataexport/providers/sac/<Model ID>/FactData

Resolution

For connecting two SAC tenants via OData services connection, the service URL must point to the Data Export OData endpoint and should end at the Model ID like https://<tenant URL>/api/v1/dataexport/providers/sac/<model ID>

See Also

Keywords

service root, endpoint selection, URL pattern, model endpoint, cross-environment, data provider, connection setup, data import failure, OData metadata, HTTP endpoint path, provider path, wrong endpoint, connection save error, tenant link, integration issue , KBA , LOD-ANA-AQU-ODATA , Acquiring Data into SAC using an ODATA connection , Problem

Product

SAP Analytics Cloud 1.0

Attachments

Pasted image.png