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3790962 - SAP Web Dispatcher -checkconfig returns "no servers in list of system" resulting 503 Service Not Available

Symptom

Requests are unable to reach to the backend system using SAP Web Dispatcher as reverse proxy resulting 503 Service Unavailable 

while checking the traces of SAP Web dispatcher [ dev_webdisp ]  you will find the following entries:

HTTP [xxx/xxxxx/x] error: ICMERUNLEVELSTOPPED (Tenant runlevel stopped); Tenant currently stopped
[Thr xxxx] HTTP response (raw) [xxx/xxxxx/x]:
[Thr xxxx]   HTTP/1.0 503 Service Unavailable


And upon collecting the output of the command sapwebdisp.exe pf=<full path of webdispatcher profile> -checkconfig the following details will be observed:

Checking SAP Web Dispatcher Configuration
=========================================

(...)

maximum number of sockets supported on this host: xxxx
Server info will be retrieved from host: <MSHOST>:<MSPORT> with protocol: https
Checking connection to message server of system ACI...OK
Retrieving server info from message server...OK
Message Server instance list of system <SID>
+---------------------+---------------------+---------+----------+
|    instance name    |    hostname         |HTTP port|HTTPS port|
+---------------------+---------------------+---------+----------+
+---------------------+---------------------+---------+----------+
WARNING: no servers in list of system <SID>


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Environment

SAP WEB DISPACTHER 

Product

SAP S/4HANA 2023

Keywords

WARNING: no servers in list of system, -checkconfig , Message Server instance list of system,  503 Service Unavailable , KBA , BC-CST-WDP , Web Dispatcher , Problem

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