3790973 - onboarding checklist card for compliance documents keeps reappearing after TNC e-signature submission - SAP Successfactors Onboarding

• The home page shows “Your Onboarding Checklist Card – Confirm, electronically sign, and submit your compliance documents.”
• After the user submits the TNC e‑signature task, the task reappears and remains open (loops).
• The onboarding checklist card does not clear from the home page.
• The next related task does not progress to other participants.

• SAP SuccessFactors Onboarding
• E-Verify

1. Log in and proxy as the user.
2. Open the Your Onboarding Check card on the home page.
3. Complete and submit the TNC e‑signature task.
4. Observe that the task/card reappears and remains in progress.

• The compliance e‑signature task was stuck in a loop due to the related Process User Task remaining in “In Progress”.

1. In Admin Center, go to Manage Data.
2. Open Process User Task.
3. Locate the Process User Task associated with the user’s TNC compliance e‑signature step in the affected onboarding process.
4. Set the status to Completed and save.
5. If the home page card still appears, use Check Tool to clear stale items:
6. 1. Go to Check Tool > Validation > Application: Onboarding.
7. 2. Run “Stale To‑Do tasks and employee home page cards are cleared” for the affected onboarding process/card category and apply the quick fix.
8. Validate:
9. 1. Proxy as the user and confirm the onboarding checklist card is cleared.
10. 2. Verify the compliance task shows as completed in process monitoring.

If still not able to find it, Go to Manage Data -> Process user Task > Taskid
Take Action -> Make Correction -> change the status to "Completed"

• refer to: Note 3567801 - Check Tool: Clear stale To‑Do tasks and Home Page cards for Onboarding
• refer to: Note 3614879 - Unable to submit TNC task - Onboarding

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