SAP Knowledge Base Article - Preview

3791018 - Account Synopsis Displays Incorrect Information

Symptom

After activating the Account Synopsis Generative AI scenario, the information displayed in the Account Synopsis tab is incorrect.


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Environment

SAP Sales and Service Cloud V2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Account synopsis, AI summary, generative AI, account overview, incorrect data, SAP Sales Cloud V2 , KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem

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