Symptom
- Account input control keeps loading indefinitely when used in Lite Viewer mode.
- No issue occurs when the same story is opened in Full Viewer mode.
- Creating a copy via “Save As” avoids the issue; creating a copy via “Copy To” reproduces the issue.
- No error message is displayed.
Environment
- SAP Analytics Cloud 2026.8.10
Reproducing the Issue
- Open the story in Lite Viewer mode.
- Open the Account input control filter.
- Uncheck All then select a node (for example, a child account), and choose Apply Selections.
- Observe the input control remains in a continuous loading state and the selection is not applied.
- Open the same story in Full Viewer mode and repeat the same steps; observe the selection is applied without delay.
Cause
The issue is currently under investigation by the development.
Resolution
The issue is currently under investigation by the development.
See Also
- SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (video)
- SAP Analytics Cloud - Landscape Architecture & Life-cycle Management (blog)
- SAP Analytics Cloud - Enterprise Readiness
- 2539529 - How can I get deleted objects restored in SAP Analytics Cloud?
- SAP Cloud Trust Center - Learn more about our cloud security, trust, compliance and services.
- 2781338 - Is it possible to move their content from the Preview tenant to Production or vice versa in SAP Analytics Cloud (SAC)
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
lite viewer, full viewer, input control, account filter, hierarchy selection, loading indefinitely, hanging, apply selections, story, save as, copy to, live model, direct connection, variance report, performance in viewer modes , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public