SAP Knowledge Base Article - Public

3791156 - Account input control hangs in Lite Viewer mode but works in Full Viewer mode in SAP Analytics Cloud

Symptom

  • Account input control keeps loading indefinitely when used in Lite Viewer mode.
  • No issue occurs when the same story is opened in Full Viewer mode.
  • Creating a copy via “Save As” avoids the issue; creating a copy via “Copy To” reproduces the issue.
  • No error message is displayed.

Environment

  • SAP Analytics Cloud 2026.8.10

Reproducing the Issue

  1. Open the story in Lite Viewer mode.
  2. Open the Account input control filter.
  3. Uncheck All then select a node (for example, a child account), and choose Apply Selections.
  4. Observe the input control remains in a continuous loading state and the selection is not applied.
  5. Open the same story in Full Viewer mode and repeat the same steps; observe the selection is applied without delay.

Cause

The issue is currently under investigation by the development.

Resolution

The issue is currently under investigation by the development.

See Also

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Keywords

lite viewer, full viewer, input control, account filter, hierarchy selection, loading indefinitely, hanging, apply selections, story, save as, copy to, live model, direct connection, variance report, performance in viewer modes , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud all versions