3791226 - SAP Process Control – Issue Lifecycle and Assignment Behavior Before Remediation Plan Creation

Customers need to understand how an Issue is processed before a Remediation Plan is created and why the Issue Owner, Control Owner, and Remediation Plan Owner should not be considered the same role.

Typical questions include:

• Who receives the Issue work item?
• Who becomes the Issue Owner?
• Can an Issue be reassigned?
• When can a Remediation Plan be assigned?
• Why is the Issue Owner field empty?
• Why can a user process an Issue but not close it without a Remediation Plan?

SAP Process Control 12.0

SAP Process Control, Issue, Issue Owner, Control Owner, Ad Hoc Issue, Close Without Plan, Issue assignment, workflow, work item, DISABLE_AUTO_RESERVE_WORKITEM, GRC-SPC-AC , KBA , GRC-SPC-AC , Automated Controls , Problem