SAP Knowledge Base Article - Preview

3791231 - ISS Product Mix Catalog Search returns no results and orders metric not updating on dashboard - SAP Commerce Cloud

Symptom

  • The catalog search capability within ISS Product Mix is not returning results.
  • The order count on the ISS dashboard does not update even after placing sufficient orders.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Commerce Cloud
  • Intelligent Selling Services for SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

ISS, product mix, catalog search, no results, orders metric, dashboard, conversion rate, consumed destinations, backoffice, merchandising, search and navigation, ProfileTag, StrategyClient, CatalogClient, configuration , KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Bug Filed

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