Symptom
- During move-in, selecting the consumption premise address does not set it as the business partner’s standard address.
- In the existing backend process, selecting the consumption address during move-in sets it as the business partner’s standard address via backend logic.
- In SAP Service Cloud Version 2, this expected behavior is not executed, resulting in inconsistent address data between the move-in process and the business partner data.
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Environment
- SAP Service Cloud Version 2
- Utilities for SAP Sales/Service Cloud
Product
SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on 1.0
Keywords
move-in, consumption address, premise address, standard address, business partner, mailing address, utilities, SAP service cloud v2, address not updated, backend logic, s4 configuration, control parameters, move in/out, define move-in control parameters, address synchronization , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem
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