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3791234 - Consumption Address not Maintained as Standard Address after Move-in when Consumption Premise Address is selected — SAP service cloud version 2

Symptom

  • During move-in, selecting the consumption premise address does not set it as the business partner’s standard address.
  • In the existing backend process, selecting the consumption address during move-in sets it as the business partner’s standard address via backend logic.
  • In SAP Service Cloud Version 2, this expected behavior is not executed, resulting in inconsistent address data between the move-in process and the business partner data.


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Environment

  • SAP Service Cloud Version 2
  • Utilities for SAP Sales/Service Cloud

Product

SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on 1.0

Keywords

move-in, consumption address, premise address, standard address, business partner, mailing address, utilities, SAP service cloud v2, address not updated, backend logic, s4 configuration, control parameters, move in/out, define move-in control parameters, address synchronization , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem

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