3791239 - Embedded Analytics (SAC) Login Failure Due to Expired/Outdated IAS SAML Certificate

This article describes a scenario where end users are unable to log in to Embedded Analytics (SAC) via the IM Portal, receiving an "Internal Server Error". The root cause is an outdated IAS SAML certificate still being used by SAC after a certificate rotation was performed on the IAS side.

• End users cannot log in to Embedded Analytics (SAC) through the Incentive Management Portal.
• Users receive an "Internal Server Error" upon attempting to access the Embedded Analytics environment.
• The issue affects all end users on the environment.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Sales Performance Management
• Incentive Management on Legacy HANA 
• Embedded Analytics
• IAS

Embedded Analytics, SAC, SAP Analytics Cloud, IAS, Identity Authentication Service, SAML, SAML 2.0, SSO, Single Sign-On, Certificate, X.509, SAML Certificate, Certificate Rotation, Certificate Mismatch, Internal Server Error, IM Portal, Login Failure, SAML Trace, Metadata, Corporate SSO. , KBA , CEC-SAL-EA , Embedded Analytics , Problem