3791277 - Equipment not displayed in master data - showing an infinite loading icon

• Equipments are not displayed in Master Data and an infinite loading icon is shown.
• The issue occurs in an ERP-connected scenario after sending equipment master data from the backend.
• Equipment records are available via Query API but are not visible in Master Data > Equipment.
  
  
  Fig. 1: navigating to Master Data, displays an infinite loading icon along with the message: "You haven't created any equipment yet."
  
  Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

• SAP Field Service and Asset Management
• FSM Master Data Management

equipment not visible, infinite loading, equipment list empty, equipment hierarchy, missing root equipment, parentId null, parent-child relationship, hierarchy not rendering , KBA , CEC-SRV-FSM-MDM , FSM Master Data Management , CEC-SRV-FSM , Field Service Management , Problem