3791284 - IAS: User initial password could not be set

While setting the initial password of a user in the Cloud Identity Services (CIS) - Identity Authentication Service (IAS), the following error message appears with HTTP 500 error (this is traceable via .HAR while following KBA: 2202499):

User initial password could not be set

While checking the Troubleshooting logs around the problematic timeframe, the following error message appears:

<YYYY-MM-DDTHH.MM.SS.000Z> timestamp="<YYYY-MM-DDTHH.MM.SS.000Z> ", severity="ERROR", location="com.sap.ids.rest.api.user.UserFactory", crtAccount="<TENANT_ID>", authenticatedSubject="<P_USER_ID>", correlationId="<CORRELATION_ID>", message="User initial password could not be set Failed to patch user in IdDS: {'schemas':['urn:ietf:params:scim:api:messages:2.0:Error'],'status':'400','scimType':'invalidValue','detail':'Attribute with name 'phoneNumbers.value' has incorrect value length'} Correlation ID: <CORRELATION_ID> "

• Cloud Identity Services (CIS)
• Identity Authentication (IAS)

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