3791373 - [Service Map] An Error Occurs When Displaying the Technician's Route

• An error occurs when attempting to calculate the route of a technician on the service map.
• Error message: "route cannot be calculated because either the technician does not have a home address or the activity does not have a service address" 
  
  
  Fig. 1: clicking 'show route', and displays an Error message: "route cannot be calculated because either the technician does not have a home address or the activity does not have a service address"
  
  
• Confirm that both the technician and the activity have valid addresses on the UI and in the database 
  Query:
  SELECT up.firstName, up.lastName, ac.businessPartner, ac.supportingPersons, ac.subject, ac.responsibles, ac.address, sc.id, ac.id,ac.code,sc.code FROM ServiceCall sc JOIN Activity ac ON ac.object=sc.id JOIN UnifiedPerson up on up.refId IN ac.responsibles WHERE sc.code='XXXXXX';
  SELECT ad.id, ad.city, ad.country, ad.defaultAddress, ad.location.latitude, ad.location.longitude, ad.object.objectId, ad.object.objectType, ad.state, ad.street, ad.streetNo, ad.subType, ad.type, ad.zipCode FROM Address ad WHERE ad.object = 'XXXXXX';
  SELECT ad.city, ad.country, ad.defaultAddress, ad.location.latitude, ad.location.longitude, ad.object.objectId, ad.object.objectType, ad.state, ad.street, ad.streetNo, ad.subType, ad.type, ad.zipCode FROM Address ad WHERE ad.id = 'XXXXXX'; 
  
  Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.   

• SAP Field Service and Asset Management
• FSM Service Map

service map, route cannot be calculated, technician route, home address missing, service address missing, show route, arcgis, 403, world/route.mapserver, permissions, routing credits, activity address, show route , KBA , CEC-SRV-FSM-MAP , FSM Service Map , CEC-SRV-FSM , Field Service Management , Known Error