3791381 - Intercompany Customer Return: Cancellation Billing Document (IGS) Does Not Create Corresponding Journal Entry (S/4HANA Cloud Public Edition)

• In an intercompany customer return, after the internal credit memo is canceled (IGS), the corresponding journal entry is not created.
• In Message Monitoring for Administrators, for interface /FIEDI-INV_02_IN-1 (recipient /FIEDI-EDI_FIN_INV_02_RECIPIENT), a message exists for the original intercompany credit memo (IG), but no message exists for the cancellation (IGS).
• In the billing document output, the original IG uses channel IDOC, while the cancellation IGS uses channel PRINT.

SAP S/4HANA Cloud Public Edition

1. Access app VF03.
2. Open the intercompany internal credit memo (IG).
3. In document flow, identify a standard return where sales organization and plant belong to different company codes.
4. In the document flow, observe the IG is canceled by an IGS.
5. Open Message Monitoring for Administrators and check interface /FIEDI-INV_02_IN-1; observe a message for IG but no message for IGS.

• No IDoc was sent for the cancellation billing document (IGS); therefore the related journal entry was not created automatically.
• In Output Parameter Determination (OPD), billing type IGS was configured with channel PRINT instead of IDOC.

1. Open the Output Parameter Determination app, select Billing Documents and Channel.
2. For billing type IGS, add or adjust the output to use channel IDOC.
3. Save and test by creating a new cancellation billing document (IGS); verify in Message Monitoring for Administrators that an IDoc is sent and that corresponding journal entry is created.
4. For already affected items where no automatic posting/clearing occurred, manually clear the open item in the Clear Outgoing Payments app.

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