Symptom
When navigating on Groupware settings, the "Install SAP Add-in", "Remove Add-in" and "Add-in Status And Related Management Functions" are not visible in groupware settings.
Environment
SAP Cloud for Customer
SAP Sales Cloud Version 2
Reproducing the Issue
1. Go to Settings.
2. Open Groupware view.
3. Go to Users.
4. For any user, click on the 3 dots button.
5. Notice the "Install SAP Add-in", "Remove Add-in" and "Add-in Status" options are missing.
Cause
Centralized/mass Add-in deployment through our admin panel is not available when using Microsoft Graph with App-Only authentication at the organization level.
In this configuration, the Add-in must be deployed through the Deploy Add-ins feature in the Microsoft 365 Admin Center using the manifest exported from Groupware Settings.
Resolution
This is a Microsoft platform limitation, which has been confirmed with Microsoft.
The functionality is on their roadmap with high priority, but there is currently no committed delivery date.
Keywords
C4C; Missing; Showing; Appearing; Install SAP Add-in; Remove Add-in; Add-in Status; Server Side; Addon , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
SAP Knowledge Base Article - Public