3791723 - Error "Enter field /functionalTitleName" When Marking a Related Account as Main in Contact

Symptom

• Error "Enter field /functionalTitleName" appears when using Mark As Main on a related account in a Contact’s Related Accounts section.
• The error occurs even if the Job Title field at the Contact header is already populated.
• This typically occurs when functionalTitleName (Job Title) is set as Required in Extensibility Administration and the selected Related Account entry itself does not have a Job Title value.
• The scenario is observed for Contacts that have two or more entries in Related Accounts.

Environment

SAP Sales Cloud And SAP Service Cloud Version 2
SAP Sales Cloud Version 2
SAP Service Cloud Version 2
SAP Enterprise Service Management

Product

SAP Enterprise Service Management all versions ; SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

functionalTitleName, Mark As Main, Related Accounts, Contact, mandatory field, Job Title, error, validation, Sales Cloud V2, extensibility , KBA , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Known Error

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