3791758 - Customer Reference Number Truncated When Importing MT940 Bank Statement - SAP S/4HANA Cloud Public Edition

When importing an MT940 bank statement, the Customer Reference Number in the bank statement line item is truncated to 13 characters. The value recorded in the system and the resulting journal entry item text does not match the original value in the uploaded file.

SAP S/4HANA Cloud Public Edition

1. Open the Manage Bank Statements app and upload the MT940 file.
2. Navigate to the imported statement and click "Reprocess."
3. Open a bank statement line item and observe that the Customer Reference Number is truncated to 13 characters, with leading characters missing compared to the original value in the uploaded file.
4. Open the related journal entry and check the Item Text. The same truncated value is recorded.

The Customer Reference Number field has a maximum length of 13 characters. When the reference in the MT940 file exceeds 13 characters, the system retains the last 13 characters and drops the leading ones.

This is standard system behavior. There is no configuration available to extend this field length.

To preserve the full reference, place it in the memo line of the MT940 file. The memo line does not have the same length restriction and the full value will be preserved in the system for matching and reconciliation purposes.

Coordinate with the bank to adjust the MT940 file format accordingly.

MT940; bank statement; Customer Reference Number; truncated; FEBEP-CHECT; bank statement import; Manage Bank Statements; journal entry item text; field length; SAP S/4HANA Cloud Public Edition , KBA , FI-BL-PT-BA-2CL , bank statement (Public Cloud) , Problem