3791761 - Behavior of the keyword search filter for users in SuccessFactors Learning

• In the Keyword field, when using commas with no spaces, no records are returned.
• When using commas followed by a space, returns only the last user in the list. 
• When using spaces only (no commas), all matching records are returned.

• SAP SuccessFactors Learning

1. Sign in to SuccessFactors system.
2. Access Learning administration -> Manage Learning -> Add Learning history for multiple courses -> Add courses.
3. Select search for users.
4. In the Keyword Search field, enter multiple user IDs as a comma-separated list (with or without spaces). 
5. Run the search and observe that only the last value returns a result, or no results are returned when commas are used without spaces.

1. Using comma-separated values with no spaces (example: Value1,Value2,Value3) returns no results.

• Because there are no spaces, the entire string is treated as one keyword (Eg; "Value1,Value2,Value3"). If there is no exact match for that full string, no records are returned.

2. Using commas followed by a space (example: Value1, Value2, Value3) returns only the last user in the list.

• Because the keywords are split on spaces into: "Value1," "Value2," "Value3". The first two include a trailing comma, so they don’t match any user ID. Only the last keyword (without a comma) matches, so a single result is returned.

3. Using space-separated values and no commas (example: Value1 Value2 Value3) returns all matching users.

• Because each value is separated by a space and treated as an individual keyword (Eg; "Value1" "Value2" "Value3"), so all matching records are returned as expected. 

Important: When using the keyword filter with multiple user IDs, separate the IDs with spaces only and avoid commas to return all matching records.

• Refer to: SAP Note 2669045 - Keyword search input format guidance
• Refer to: SAP Note 3765016 - Application error with Keyword field in user search
• Refer to: SAP Note 3785547 - Incorrect User search results when using the "Keyword" field across the application

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