Symptom
- While performing a change activity and trying to stop only one application server, the whole system went down unexpectedly.
- ASCS and ERS stopped although no maintenance was planned for these instances.
- history.glf shows: Stop instance by user "trusted unix domain socket user" from "localhost".
- sapstartsrv.log (or sapstartsrv.old) shows: "CN=..., O=SAP System PKI, C=DE is stopping SAP System at ".
- Cluster logs show sap_suse_cluster_connector executing stop (for example: fire_resource_action stop ...).
- The cluster set the resource meta attribute target-role=Stopped, preventing automatic restart until manually cleared.
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Environment
- SAP ABAP/JAVA instance on Linux with HA cluster implemented
Product
SAP ERP all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions
Keywords
sapcontrol, StopSystem, sapstartsrv, history.glf, trusted unix domain socket user, SAP System PKI, pacemaker, sap_suse_cluster_connector, target-role Stopped, unexpected , KBA , BC-CST-STS , Startup Service , BC-OP-LNX , Linux , Problem
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