SAP Knowledge Base Article - Preview

3791927 - Search Does not Return Results for Short Numeric Case ID in Cases

Symptom

Search functionality is not working for short case ID


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

search not working, no results, case search, case id search, short term search, small term, minimal length, search configuration, index, service cloud, sales cloud, version 2, display id, search term too small , KBA , CEC-CRM-SRH , Search for SAP Sales/Service Cloud , Problem

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