3792045 - Internal error in payment card settlement job for ad hoc invoice clearing; Stripe gateway timeout observed – S/4HANA Cloud Public edition

• An "INTERNAL ERROR" occurs when processing the scheduled accounts receivable job "Payment card Settlement" for invoices cleared in an ad hoc process.
• The job log shows "INTERNAL ERROR": "Req ID [Gateway Timeout] - Charge request failed, response [status: {1}, body [{2}]]".

• Product: SAP S/4HANA Cloud Public Edition
• SAP digital payments add-on (Public Cloud)

1. Schedule and run the accounts receivable job "Payment card Settlement" to clear open invoices using stored payment cards (ad hoc process).
2. Note that transactions previously authorized in the sales order do not exhibit this issue.
3. Attempt to clear open invoices with stored payment cards.
4. Observe the job log shows "INTERNAL ERROR"; detailed logs may include "Req ID [Gateway Timeout] - Charge request failed, response [status: {1}, body [{2}]]".

The payment service provider (Stripe) returned a gateway timeout for the charge request via the Stripe V2 connector, which caused the settlement job to fail.

1. Review the job log and confirm the connector error: "Req ID [Gateway Timeout] - Charge request failed, response [status: {1}, body [{2}]]".
2. Identify this as a service provider error returned by the Stripe V2 connector.
3. Contact Stripe Support to investigate and resolve the gateway timeout on the charge request.
4. After the provider confirms resolution, rerun the "Repeat Payment Card Settlement" job to settle the affected invoices.
5. Refer: stripe-connector-sap@stripe.com

Repeat Payment Card Settlement job template (Help Portal)

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