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3792132 - The System cannot verify the database logon information [INS00104] while installing SAP BO

Symptom

  • During CMS installation, connection validation fails on the "Configure CMS Repository Database" screen
  • After the 64-bit ODBC DSN for the CMS database is selected, clicking Next returns the error:
    "The system cannot verify the database logon information."
  • Getting below error from dbcheck traces :

2026 08 04 09:56:27:964|(..\ODBCDatabase.cpp:165) ODBC error found:  ErrorMessage([Microsoft][ODBC Driver 18 for SQL Server][SQL Server]The specified schema name "XYZ" either does not exist or you do not have permission to use it.), ErrorCode(2760)
2026 08 04 09:56:27:964|(TransactionManager.cpp:160) DBConnectionHolder - Caught retryable error with Code 2760, Msg: [Microsoft][ODBC Driver 18 for SQL Server][SQL Server]The specified schema name "XYZ" either does not exist or you do not have permission to use it..  Number of retryable errors on connection 1 is 1 (at DatabaseSubsystem_impl.cpp:3177).
2026 08 04 09:56:27:964|(TransactionManager.cpp:56) Transaction failed. Disconnecting from database

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


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Environment

  • SAP BusinessObjects Business Intelligence 2025
  • Windows
  • MS SQL Server 2022

Product

SAP BusinessObjects Business Intelligence platform 2025

Keywords

Schema,INS00104,CMS,DSN , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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