SAP Knowledge Base Article - Public

3792221 - Workflow skipped when using position relationship - Employee Central

Symptom

A workflow approval step based on a Position Relationship is skipped and workflow is completed missing one or more steps. 

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Trigger a workflow for user using Position Relationship as Approver Type
  2. Workflow is either being skipped or completed after first steps;

Cause

Position Relationship is skipped because no approver can be determined. This occurs when the target position is not yet active at the time the workflow is processed, preventing the workflow engine from retrieving the required position data and the workflow’s “No Approver Behaviour” was set to “Skip this Step”, resulting in the second step being skipped when no approver was found.

Resolution

  1. Ensure the target position is active on or before the date the workflow is processed (for example, the approval date or effective date), so position relationships are available to identify approvers.
  2. After correcting the position’s effective status, re-initiate the transfer/workflow if required and verify that the approver is derived as expected.

See Also

3454234 - Approver Type Position Relationship behavior during Job Information workflow

Keywords

employee central, position management, workflow, second approver skipped, no approver behaviour, skip this step, position inactive, future-dated position, position relationship, transfer workflow, approver not found, workflow step skipped, effective date, position status, hr workflow, ec, successfactors, sf , KBA , LOD-SF-EC-POS-WFL , Position Workflows , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions