3792280 - Nothing happens when agency user is submitting candidate to job requisition - Recruiting Management

In the Agency Portal, after the user clicks Submit, the page loads for a few moments, but the candidate is not submitted and no confirmation message is displayed.

SAP SuccessFactors Recruiting Management

1. In Admin Center > Company System and Logo Settings, set the "Attachment Max File Size" to 10 MB.
2. Log in to the Agency Portal and open a job requisition.
3. Start a new candidate submission and complete all required fields.
4. Upload a large resume file (for example, around 8–9 MB, but under the configured 10 MB limit).
5. Submit the candidate.
6. Observe that the page loads briefly, no success message appears, and the candidate is not created.
7. Repeat with a smaller resume file (around 7MB) and observe that the submission succeeds.

Note: The same resume file (approximately 8–9 MB) can be uploaded successfully through the Career Site.

This is an expected limitation of the Agency Portal attachment upload mechanism. In Agency Portal, the 10 MB attachment size limit applies to the total HTTP request payload, rather than solely to the actual file size.

Attachments uploaded through Agency Portal are sent as an encoded payload (Base64 within JSON). Base64 encoding increases the payload size by approximately 33–37%. As a result, a resume file that is approximately 9 MB can exceed the 10 MB request payload limit after encoding, resulting in an HTTP 413 (Payload Too Large) error.

Why the same file works in Career Site?

The Career Site and Agency Portal use different file upload mechanisms:

• Career Site: Uses multipart/form-data for binary file uploads, which does not introduce significant encoding overhead.
• Agency Portal: Uses a Base64-encoded JSON payload, which increases the overall request size.

Therefore, the same 8–9 MB resume may upload successfully through the Career Site but fail when uploaded through Agency Portal because the encoded HTTP payload exceeds the 10 MB limit.

Instruct agency users to limit resume uploads to a maximum of 7 MB to account for base64 encoding overhead so the encoded payload stays under 10 MB.

2081556 - Document Attachments & Resumes - Recruiting Management

agency portal, candidate submission, no confirmation, 413, content too large, http 413, resume upload, file size limit, attachment max file size, payload limit, base64 encoding, multipart form data, recruiting agencies, add candidate, upload fails , KBA , LOD-SF-RCM-POR , Career and Agency Portals , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem