SAP Knowledge Base Article - Public

3792323 - Rehire onboardee login redirects to learning and shows 'user is not active'

Symptom

  • When a rehire onboardee attempts to log in, it's redirecting to the learning login page instead of the onboarding home page.
  • The error message displayed is "user is not active".

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Open the onboarding login link for external onboardees (the link includes the parameter pm_product_name=ONB).
  2. Enter the onboardee’s username and password.
  3. Observe that, after submitting credentials, the flow redirects to a learning login page.
  4. Note the error "user is not active".

Cause

This is a known /sf/start landing page regression. The onboardee rehire user’s stored landing page preference is incorrectly resolving to a learning deeplink instead of falling back to /sf/home. A code fix is planned for release b2611.

Resolution

Our engineer has identified a known issue.

As a workaround, please change the URL of the page with: https://<SF_URL>/sf/home?bplte_company=<companyID>. Then press the key Enter to access the home page.

See Also

Keywords

onboarding 2.0, rehire, onboardee, redirect to learning, lms redirect, sso redirect, user is not active, /sf/start, landing page preference, /sf/home, deeplink, login issue, external user, rehire with old employment, platform home , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors Onboarding 2605