Symptom
In the SAP Single Transaction Portal, the user receives the following error while downloading data "You have reached the maximum number of downloads."
Environment
SAP Traceability Hub.
Cause
- The maximum download limit configured in the portal has been reached for the selected data.
- In some cases, the session may require a refresh (relog in) before additional downloads can be performed.
Resolution
- Download limits are enforced as follows:
2 downloads per single entry.
n × 2 downloads for n entries. - Ask the user to log out and log back in to refresh the session, then retry the download.
- If the issue persists after relog in, raise the case for further investigation.
Keywords
KBA , IS-LS-TH , SAP Traceability Hub , Problem
Product
SAP Traceability Hub all versions
SAP Knowledge Base Article - Public