Symptom
- When using the Joule capability “Fetch Sales Order Information”, prompts return results for sales documents with category C (standard sales orders) but not for categories H (returns) or I (order without charge).
- For category H or I, the assistant may respond: “No information about the creation date of sales order could be found in the system.”
- Logs can show HTTP error: 403 Forbidden on POST to the OData service/API entity API_SALESDOCUMENTS_AI_SRV/SalesOrder.
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Environment
- SAP S/4HANA Private Cloud Edition
Product
SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions
Keywords
joule, fetch sales order information, document category c, document category h, document category i, returns, order without charge, api_salesdocuments_ai_srv, 403 forbidden, sales order prompt, capability limitation, not supported categories, s/4hana cloud private edition, sd sales documents, odata api , KBA , SD-SLS-API , APIs for Sales Document in S/4 Sales & Distribution , Problem
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