SAP Knowledge Base Article - Public

3792383 - Reporting to Indonesia rule RR_ID_SEND Getting Failed Responses

Symptom

All regulatory reports sent to Indonesia BPOM fail with the response: E023: Barcode is not connected to any barcode child.

Environment

SAP Traceability Hub.

Cause

The barcode is not properly linked to its child barcode's in the BPOM system.

Resolution

•    Contact BPOM and request verification/correction of the barcode hierarchy (parent-child relationship).
•    Resubmit the report after BPOM.

Keywords

KBA , IS-LS-TH , SAP Traceability Hub , Problem

Product

SAP Traceability Hub all versions