Symptom
- Importing data to a public dimension fails with: "Import to model has failed while updating the dimension members. Error code: 5021".
- When importing DAC properties to a public dimension, the import job may fail with error 5021 if the imported DAC value is longer than 256 characters.
Environment
SAP Analytics Cloud 2026.14.12
Reproducing the Issue
- Log on to the tenant.
- Open the target planning model and navigate to the specific public dimension’s Data Management.
- Start a new import and choose Data Source.
- Select the relevant Data Source as S/4HANA import data connection.
- Select the required objects/fields.
- Confirm the data preview/upload.
- Set up the import and complete the mapping for the dimension.
- Run the import; the process fails with error code 5021.
Cause
The case is currently under investigation by development group.
Resolution
The solution of this issue is currently under investigation. Please follow this KBA for updates.
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
Keywords
public dimension, error 5021, import to model has failed, updating dimension members, I_GLAccountInChartOfAccounts, API for GL Account Hierarchy Node, OData, s/4hana connection, planning model, dimension import failure, data import job, permission error, refreshObject, mapping import failure , KBA , LOD-ANA-AQU-ODATA , Acquiring Data into SAC using an ODATA connection , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public